Effective Date: 08312025
Last Updated: 08312025
Welcome to Dog Letters. These Terms of Service (“Terms”) govern your use of https://dogletters.com (the “Site”), our application at https://app.dogletters.com (the “App”), and any iOS/Android mobile applications we release (together, the “Services”).
By accessing or using the Services, you agree to these Terms. If you do not agree, please do not use the Services.
1. Our Services
Dog Letters provides personalized, subscription-based letters that simulate written messages “from” your deceased dog as a form of comfort and remembrance. These letters are fictional and not intended as counseling, therapy, or medical advice.
We also provide options for gifts, memorial pages, and add-ons such as keepsake books and storage boxes.
2. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to subscribe. By using the Services, you confirm that you meet these requirements.
3. Accounts
To purchase subscriptions, you may need to create an account. You are responsible for maintaining account confidentiality and all activity under your account. Notify us immediately of unauthorized access.
4. Subscriptions & Billing
- Subscriptions may be billed monthly or annually.
- You authorize us (and our payment processor) to charge your selected payment method.
- Subscriptions automatically renew unless canceled before the renewal date.
- Pricing and features are subject to change with notice.
Cancellations & Refunds: See our Refund & Cancellation Policy.
5. Gifts
Gift purchases involve three parties: purchaser, recipient, and Dog Letters. We are not responsible for incorrect recipient information provided by the purchaser.
6. Content & Memorial Pages
- If you submit content (e.g., photos, stories, guestbook entries), you grant Dog Letters a worldwide, non-exclusive license to host, display, and distribute it as part of the Services.
- You represent that you own or have rights to submit such content.
- We may remove content that violates these Terms or applicable law.
7. Intellectual Property
All content, branding, design, text, graphics, and materials provided by Dog Letters are owned by or licensed to us. You may not copy, distribute, or exploit them without permission.
8. Prohibited Uses
You agree not to:
- Use the Services for unlawful purposes.
- Post offensive, infringing, or harmful material on memorial pages.
- Interfere with the operation of the Services.
- Attempt to access accounts or systems without authorization.
9. Disclaimers
- Fictional Nature: Dog Letters’ letters are fictional creative works and not actual communication from pets.
- Not Medical Advice: The Services are not a substitute for therapy, counseling, or medical treatment.
- As-Is Basis: Services are provided “as is” without warranties of any kind. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of Liability
To the maximum extent permitted by law:
- Dog Letters and its affiliates, officers, employees, and contractors shall not be liable for indirect, incidental, special, or consequential damages.
- Our total liability shall not exceed the greater of: (a) the amount paid by you in the past 12 months, or (b) $100.
11. Indemnification
You agree to indemnify and hold harmless Dog Letters, its affiliates, and staff from claims, damages, or expenses arising from your use of the Services, your content, or your violation of these Terms.
12. Mobile Apps
If you download or use our iOS/Android apps:
- Use is subject to these Terms and App Store/Google Play policies.
- Updates may be automatically downloaded.
- Some features may require permissions (notifications, camera, storage).
13. Privacy
Our Privacy Policy explains how we collect and use personal data. By using the Services, you consent to our practices.
14. Governing Law & Dispute Resolution
- These Terms are governed by the laws of the State of Utah, U.S.A., without regard to conflicts of law.
- Any dispute shall be resolved by binding arbitration under the rules of the American Arbitration Association (AAA).
- Arbitration will occur in Salt Lake City, Utah, unless otherwise required by law.
- Class actions are not permitted.
15. Changes to Terms
We may update these Terms from time to time. The “Last Updated” date will reflect changes. Continued use of the Services after changes indicates acceptance.
16. Termination
We may suspend or terminate your access for violations of these Terms or misuse of the Services. You may cancel at any time by following instructions in your account.
17. Contact Us
For questions about these Terms: