Effective Date: 08212025
Last Updated: 08212025
Dog Letters (“Dog Letters,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our websites at https://dogletters.com (the “Site”), our application at https://app.dogletters.com (the “App”), and any iOS/Android mobile applications we release (together, the “Services”). By using the Services, you agree to this Policy.
1) Information We Collect
Personal Information
- Name, email, phone (optional), billing/shipping address
- Subscription selections, gift purchaser/recipient details
- Personalization inputs (e.g., dog’s name, traits, memories you provide)
Account & Transaction Data
- Login credentials (hashed), subscription history, order IDs
- Payment status (processed by our PCI-compliant processor; we do not store full card numbers)
Usage & Device Data
- IP address, device identifiers, browser/OS type, pages viewed, referring URLs, App events
- Cookies, local storage, pixels for authentication, analytics, fraud prevention, and preferences
User-Generated Content
- Memorial pages (photos, stories, guestbook entries) that you submit for public display
Children
- We do not knowingly collect data from children under 13 (or under 16 where applicable). If you believe a child provided data, contact [email protected].
2) How We Use Information
- Provide, personalize, and deliver subscriptions, letters, gifts, and memorial pages
- Process payments and fulfill shipping
- Communicate about accounts, renewals, support, updates, and service notices
- Improve the Services, perform analytics, debug, and prevent fraud/abuse
- Send marketing with opt-out controls
- Comply with legal obligations and enforce terms
3) How We Share Information
We do not sell your Personal Information. We share only as necessary:
- Service Providers/Processors: payment (e.g., Stripe), email/SMS delivery, customer support, shipping/fulfillment, cloud hosting, analytics, error monitoring
- Legal/Compliance: to respond to lawful requests, protect rights, safety, and security
- Business Transfers: in a merger, acquisition, financing, or sale of assets, data may transfer
Public memorial content you choose to publish may be indexed by search engines.
4) Cookies & Tracking
We use essential, functional, and analytics cookies/pixels. You can manage cookies in your browser and (where offered) in our cookie banner. Disabling some cookies may limit features.
5) Data Retention
- Account, order, and transaction records: retained while your account is active and as needed for tax, accounting, and legal compliance
- Support tickets: typically up to 24 months
- Memorial pages: remain published until you delete or request removal
- We may anonymize data for statistical use
6) Security
We employ administrative, technical, and physical safeguards appropriate to the risk (encryption in transit, least-privilege access, logging). However, no method is 100% secure, and we cannot guarantee absolute security.
7) Your Choices & Rights
Email Preferences: unsubscribe links are included in marketing emails.
Access/Correction/Deletion: email [email protected] to exercise your rights.
Data Portability & Restriction/Objection: available where required by law.
Do Not Track: we currently do not respond to DNT signals.
8) International Users & GDPR (EEA/UK)
If you are in the EEA/UK, Dog Letters acts as a data controller for Site/App data you provide.
Legal bases include contract (providing the Services), legitimate interests (security, improvement), consent (marketing/cookies), and legal obligations.
Rights: access, rectification, erasure, portability, restriction, objection, and withdrawal of consent at any time (does not affect prior processing).
Transfers: your data may be processed in the U.S. We use appropriate safeguards (e.g., SCCs) where required.
9) California Privacy (CCPA/CPRA)
We do not “sell” or “share” Personal Information as defined by the CCPA/CPRA. California residents may request:
- Know/Access (categories/specific pieces of PI)
- Delete (subject to exceptions)
- Correct
- Limit Use of Sensitive PI (if applicable)
Submit requests to [email protected]. We will verify requests as required.
10) Mobile Apps
For Dog Letters mobile apps (iOS/Android), we may process: device/OS info, push-notification tokens, crash logs, and in-app events for functionality and improvement. Permissions (e.g., camera/storage) are requested only when needed and can be managed in your device settings. App use is also governed by Apple App Store and Google Play policies.
11) Third-Party Links
Our Services may link to third-party sites/apps. We are not responsible for their content or privacy practices. Review their policies before providing data.
12) Refunds & Cancellations
See our Refund & Cancellation Policy at https://dogletters.com/refund-cancellation for details on plan changes, cancellations, and refunds.
13) Changes to this Policy
We may update this Policy. The “Last Updated” date will reflect changes. Material updates will be reasonably highlighted (e.g., banner, email notice). Continued use after changes indicates acceptance.
14) Contact Us
Questions or privacy requests:
Email: [email protected]
Website: https://dogletters.com
App: https://app.dogletters.com
Postal Address: [Insert business address]
Appendix A — Data Sub-Processors (Illustrative)
- Payments: Stripe, Inc.
- Hosting/Infrastructure: reputable cloud provider(s) (e.g., AWS, GCP)
- Email/SMS & Support: transactional email provider, helpdesk platform
- Analytics/Monitoring: privacy-respecting analytics, error/crash reporting
(An up-to-date list is available upon request; we use DPAs where appropriate.)
Appendix B — Your Memorial Pages
If you create a public memorial page, you are responsible for content you post (photos, stories, guestbook). You may edit or request deletion at any time via [email protected]. We may remove content that violates our Terms or applicable law.